1. User-Initiated Contest Cancellations

• Before the Contest Starts: Users can cancel their contest participation before the start time, as specified on the contest details page. Upon cancellation, entry fees will be refunded to your FantasyGameCricket account balance.
• After the Contest Starts: Cancellations are not allowed once the contest has started. Entry fees are non-refundable after this point, as contest outcomes depend on real-world player performances.

2. Contests Canceled by FantasyGameCricket

• Insufficient Participation: If a contest fails to meet the minimum required participants, FantasyGameCricket reserves the right to cancel it. In such cases, all entry fees will be refunded to participants' account balances.
• Technical Disruptions: Contests may be canceled due to server issues, technical glitches, or other unforeseeable circumstances that prevent fair gameplay. Full refunds will be provided, and affected users will be notified promptly.
• Rule Violations: Contests canceled due to violations of our Fair Play Policy or other rules may result in forfeiture of refunds for users involved in the breach.

3. Refund Guidelines

• Eligible Refunds: Refunds are typically provided under the following conditions:
  • Contest cancellation initiated by FantasyGameCricket.
  • User cancellations before the contest start time.
  • Payment processing or billing errors.
• Refund Process: Refunds will be credited to your FantasyGameCricket account balance, which can be used for future contests or withdrawn according to the withdrawal procedure.
• Non-Refundable Cases: Refunds will not be granted in the following situations:
  • Disqualification due to rule violations.
  • Losses resulting from player performances.
  • Requests made after the contest has started or concluded.

4. Account Balance Withdrawals

• Requesting Withdrawals: You can request withdrawals anytime, provided your account balance meets the minimum withdrawal threshold specified on our platform. Funds will be transferred to your linked payment method.
• Processing Times: Withdrawal requests are typically processed within 3-5 business days, though exact times may vary depending on your payment provider.
• Withdrawal Fees: A nominal processing fee may apply to withdrawals. Any applicable fees will be clearly disclosed during the withdrawal process.

5. Requesting Refunds or Cancellations

• Contacting Support: To cancel a contest entry or request a refund, contact our support team at [email protected]. Include your account details, contest information, and the reason for your request.
• Processing Requests: Refund and cancellation requests will be reviewed by our team, who will respond within 24-48 hours. Additional information may be requested to process your request efficiently.

6. Updates to This Policy

FantasyGameCricket may revise this Cancellation & Refund Policy as needed. Updates will be published on this page, and continued use of our platform constitutes acceptance of the updated terms.

7. Contact Us

For questions or concerns regarding this policy, please contact us at [email protected].